SMARTY Wi-Fi Calling Not Showing on Motorola
Wi-Fi Calling lets you make calls over your Wi-Fi connection when SMARTY mobile signal is weak. This guide checks whether your Motorola and SMARTY plan support Wi-Fi Calling, and fixes cases where the setting is missing or grayed out.
- Compatibility check
- Step-by-step fix
- Common causes
- Frequently asked questions
Enabling SMARTY Wi-Fi Calling on Motorola
Not all SMARTY plans include Wi-Fi Calling. Log into the SMARTY app and check your plan features. Contact smarty.co.uk live chat to enable it if it is not included.
Wi-Fi Calling requires device support. On Motorola: go to Settings → Network & internet → Mobile network → Wi-Fi calling and check if the option appears. If missing entirely, your device may not support this feature with SMARTY.
Go to Settings → Network & internet → Mobile network → Wi-Fi calling and switch the Wi-Fi Calling toggle on. On some Motorola models, this option only appears when connected to Wi-Fi.
Wi-Fi Calling settings may be hidden when not on Wi-Fi. Connect your Motorola to a Wi-Fi network, then navigate to Settings → Network & internet → Mobile network → Wi-Fi calling to access the option.
On iPhone: Settings → General → About. If a carrier update prompt appears, tap Update. Carrier updates often add Wi-Fi Calling support for SMARTY.
After enabling Wi-Fi Calling, restart your Motorola. Allow 2 minutes for SMARTY to register the feature. You should see 'Wi-Fi' or 'VoWiFi' next to the signal indicator.
If the Wi-Fi Calling toggle is greyed out and your device supports it, call smarty.co.uk live chat. SMARTY may need to enable Wi-Fi Calling on your specific SIM or account.
Common Causes of This Issue on SMARTY
| Cause | Likelihood | Fix |
|---|---|---|
| Not in plan | High | Contact carrier to enable |
| Device incompatible | Medium | Check device compatibility |
| Not connected to Wi-Fi | Low | Connect to Wi-Fi first |
Frequently Asked Questions
Does SMARTY support Wi-Fi Calling?
Yes, SMARTY supports Wi-Fi Calling. It must be enabled both at the device level and on your SMARTY account. If the setting does not appear in {nav_wifi_call}, your Motorola may not support it with SMARTY, or it may need to be enabled on your account via smarty.co.uk live chat.
Does Wi-Fi Calling use my data allowance?
No — Wi-Fi Calling uses your Wi-Fi connection and does not consume your SMARTY mobile data allowance. Calls made via Wi-Fi Calling are charged at your standard SMARTY plan call rates, the same as regular mobile calls.
Can I make emergency calls via SMARTY Wi-Fi Calling?
Wi-Fi Calling on SMARTY does support 999 and 112 emergency calls over Wi-Fi. However, location accuracy may be reduced compared to mobile calls. Ensure your registered address is correct in the SMARTY app for emergency call location purposes.
Still having trouble? Contact SMARTY support on smarty.co.uk live chat or visit our contact page for further help.