EE Wi-Fi Calling Not Showing on Android
Wi-Fi Calling lets you make calls over your Wi-Fi connection when EE mobile signal is weak. This guide checks whether your Android and EE plan support Wi-Fi Calling, and fixes cases where the setting is missing or grayed out.
- Compatibility check
- Step-by-step fix
- Common causes
- Frequently asked questions
Enabling EE Wi-Fi Calling on Android
Not all EE plans include Wi-Fi Calling. Log into the EE app and check your plan features. Contact 150 (free from EE mobile) to enable it if it is not included.
Wi-Fi Calling requires device support. On Android: go to Settings → Network & Internet → Mobile Network → Wi-Fi Calling and check if the option appears. If missing entirely, your device may not support this feature with EE.
Go to Settings → Network & Internet → Mobile Network → Wi-Fi Calling and switch the Wi-Fi Calling toggle on. On some Android models, this option only appears when connected to Wi-Fi.
Wi-Fi Calling settings may be hidden when not on Wi-Fi. Connect your Android to a Wi-Fi network, then navigate to Settings → Network & Internet → Mobile Network → Wi-Fi Calling to access the option.
On iPhone: Settings → General → About. If a carrier update prompt appears, tap Update. Carrier updates often add Wi-Fi Calling support for EE.
After enabling Wi-Fi Calling, restart your Android. Allow 2 minutes for EE to register the feature. You should see 'Wi-Fi' or 'VoWiFi' next to the signal indicator.
If the Wi-Fi Calling toggle is greyed out and your device supports it, call 150 (free from EE mobile). EE may need to enable Wi-Fi Calling on your specific SIM or account.
Common Causes of This Issue on EE
| Cause | Likelihood | Fix |
|---|---|---|
| Not in plan | High | Contact carrier to enable |
| Device incompatible | Medium | Check device compatibility |
| Not connected to Wi-Fi | Low | Connect to Wi-Fi first |
Frequently Asked Questions
Does EE support Wi-Fi Calling?
Yes, EE supports Wi-Fi Calling. It must be enabled both at the device level and on your EE account. If the setting does not appear in {nav_wifi_call}, your Android may not support it with EE, or it may need to be enabled on your account via 150 (free from EE mobile).
Does Wi-Fi Calling use my data allowance?
No — Wi-Fi Calling uses your Wi-Fi connection and does not consume your EE mobile data allowance. Calls made via Wi-Fi Calling are charged at your standard EE plan call rates, the same as regular mobile calls.
Can I make emergency calls via EE Wi-Fi Calling?
Wi-Fi Calling on EE does support 999 and 112 emergency calls over Wi-Fi. However, location accuracy may be reduced compared to mobile calls. Ensure your registered address is correct in the EE app for emergency call location purposes.
Still having trouble? Contact EE support on 150 (free from EE mobile) or visit our contact page for further help.