SMARTY PAC Code Not Working on Google Pixel
A PAC code from SMARTY lets you keep your number when switching networks. Under Ofcom rules SMARTY must issue it instantly when you text PAC to 65075. This guide explains what to do if the code is refused, delayed or rejected by your new provider.
- How PAC codes work
- Step-by-step solution
- Common causes
- Frequently asked questions
Resolving SMARTY PAC Code Issues on Google Pixel
Text PAC to 65075 from your SMARTY SIM. Under Ofcom rules, SMARTY must respond instantly with your 9-character code (3 letters + 6 numbers). Do not call — the text message method is mandatory.
A valid PAC code is exactly 9 characters: 3 letters followed by 6 numbers (example: ABC123456). If you received a different format, text PAC to 65075 again.
PAC codes expire after exactly 30 days. Submit your code to the new provider before expiry. If it has expired, text PAC to 65075 to receive a fresh code at no charge.
PAC codes cannot be issued if your SMARTY account has an outstanding balance or a bar. Log into the SMARTY app to check. Pay any balance, then text PAC to 65075 again.
Contact your new provider's porting team directly. Rejections are usually caused by a name mismatch or the code being submitted too close to expiry. Request re-submission.
If SMARTY does not send the PAC code within 5 minutes, call smarty.co.uk live chat. Under Ofcom rules, failure to provide the code promptly is a breach — you can escalate to Ofcom if needed.
Common Causes of This Issue on SMARTY
| Cause | Likelihood | Fix |
|---|---|---|
| Code expired (>30 days) | High | Request new PAC via 65075 |
| Name mismatch | Medium | Verify account name with carrier |
| Outstanding balance | High | Clear balance, then request PAC |
Frequently Asked Questions
How do I get my SMARTY PAC code?
Text PAC to 65075 from your SMARTY SIM. Under Ofcom regulation, SMARTY must provide the PAC code instantly — within seconds. The code will arrive by text message as a 9-character code in the format ABC123456.
Can SMARTY refuse to give a PAC code?
Under Ofcom rules, SMARTY cannot refuse a PAC code request. They must provide it instantly when you text PAC to 65075. If SMARTY delays or refuses, you can report this to Ofcom as a breach of the porting regulations.
What happens to my SMARTY number after I use the PAC code?
Your SMARTY number transfers to your new provider on the date you specify when submitting the PAC code. Your SMARTY SIM stops working on that date. The transfer takes 1 working day and usually completes overnight.
Still having trouble? Contact SMARTY support on smarty.co.uk live chat or visit our contact page for further help.