SMARTY 5G Not Working on Google Pixel
SMARTY 5G requires a 5G-capable Google Pixel, a plan with 5G included, and 5G coverage at your location. SMARTY uses Three UK 5G network. This guide helps you check all three and fix 5G not showing on SMARTY.
- 5G requirements
- Step-by-step fix
- Common causes
- Frequently asked questions
Enabling SMARTY 5G on Google Pixel
Not all Google Pixel models include a 5G modem. Check your device's official spec sheet for '5G NR' or 'Sub-6GHz 5G'. If 5G is absent from the spec, the device cannot connect to SMARTY 5G.
Log into the SMARTY app and verify your current plan includes 5G access. {c_5g}. Some legacy plans require an upgrade to access 5G.
Use SMARTY's coverage map to confirm 5G is available at your exact location. SMARTY 5G is available in major towns — rural areas may only have 4G.
Go to Settings → Network & internet → SIMs → Access Point Names → Preferred network type → select 5G/4G/3G/2G Auto. If this option is missing, your device or plan may not support 5G.
Power off. Remove and reinsert the SIM. Power on. This re-negotiates network capability with SMARTY and can restore 5G after a registration glitch.
Set network type to 4G only, wait 30 seconds, then set back to 5G Auto. This forces a fresh 5G cell search on SMARTY's network.
If your device, plan and location all support 5G but it never shows, call smarty.co.uk live chat. SMARTY may need to update your SIM's 5G provisioning record.
Common Causes of This Issue on SMARTY
| Cause | Likelihood | Fix |
|---|---|---|
| Device not 5G capable | High | Check device specs |
| Plan excludes 5G | High | Upgrade plan |
| No 5G coverage | Medium | Check coverage map |
Frequently Asked Questions
Why does my Google Pixel not show 5G on SMARTY?
5G requires three things to align: a 5G-capable device, a SMARTY plan that includes 5G, and 5G coverage at your location. If any one of these is missing, your Google Pixel will show 4G LTE instead. Check all three before concluding 5G is broken.
Is SMARTY 5G free?
SMARTY uses Three UK 5G network. Check your specific plan in the SMARTY app to confirm whether 5G is included. Some older SMARTY plans predate 5G and may need upgrading.
What 5G speed can I expect on SMARTY?
Typical SMARTY 5G speeds range from 100 Mbps to 500+ Mbps depending on network load, distance from the 5G mast, and whether you are on Sub-6GHz or mmWave 5G. SMARTY uses Three UK 5G network.
Still having trouble? Contact SMARTY support on smarty.co.uk live chat or visit our contact page for further help.