Sky Mobile Voicemail Not Working on Xiaomi
Sky Mobile voicemail works via a call divert. If it has stopped, the divert has likely been cleared. This guide explains how to restore Sky Mobile voicemail on your Xiaomi, set your PIN and access messages by calling Sky Mobile app.
- Restore voicemail divert
- Step-by-step fix
- Common causes
- Frequently asked questions
Restoring Sky Mobile Voicemail on Xiaomi
Call Sky Mobile app from your Sky Mobile SIM. If the call connects and asks for a PIN, voicemail is working but the divert may need restoring. If the call fails, proceed to the next step.
Dial **61*Sky Mobile app*11*30# from your Xiaomi phone dialler and press Call. This re-enables the voicemail divert for unanswered calls on Sky Mobile.
Dial **67*Sky Mobile app*11*30# (busy) and **62*Sky Mobile app*11*30# (phone off/no signal). This restores voicemail when your Xiaomi is unavailable on Sky Mobile.
If voicemail asks for a PIN you do not know, call 0333 759 0000 to reset it. Sky Mobile will verify your identity before resetting the voicemail PIN on your account.
The Sky Mobile app or Visual Voicemail feature on your Xiaomi may give direct access to messages without a PIN. Check your Sky Mobile app for a voicemail or messages tab.
If using codes, ensure the voicemail number is in full UK format. Some Xiaomi models require a + prefix: +44Sky Mobile app instead of 0 or just Sky Mobile app.
If voicemail has never worked or was recently lost after a plan change, call 0333 759 0000. Sky Mobile may need to re-provision the voicemail service on your account.
Common Causes of This Issue on Sky Mobile
| Cause | Likelihood | Fix |
|---|---|---|
| Divert cleared | High | Re-enable with dial code |
| Wrong voicemail number | Medium | Use correct number for carrier |
| PIN locked | Medium | Reset PIN via support |
Frequently Asked Questions
What is the Sky Mobile voicemail number?
The Sky Mobile voicemail access number is Sky Mobile app. Dial this from your Sky Mobile SIM to check messages. If calling from abroad, dial the full international format: +44 followed by the number without the leading zero.
How do I set up voicemail on Sky Mobile?
Dial Sky Mobile app from your Xiaomi and follow the recorded prompts to set your PIN and record a personal greeting. If voicemail is not set up, callers will hear a default Sky Mobile greeting. You only need to do this once.
Why has Sky Mobile voicemail stopped working?
Voicemail on Sky Mobile works via a call divert. If the divert was cleared — by a network reset, SIM swap, or firmware update — voicemail calls will ring indefinitely instead of going to the mailbox. Re-enable using dial code **61*Sky Mobile app*11*30# on your Xiaomi.
Still having trouble? Contact Sky Mobile support on 0333 759 0000 or visit our contact page for further help.