Lebara SIM Card Not Detected on Google Pixel
SIM not detected on your Google Pixel with Lebara can be caused by a loose SIM, oxidised contacts, software glitch or a failed SIM card. This guide works through every fix from reseating to replacement for Lebara SIM issues on Google Pixel.
- Quick checks
- Step-by-step fix
- Common causes
- Frequently asked questions
Fixing Lebara SIM Detection on Google Pixel
Fully power off your Google Pixel. Remove the SIM tray using the ejector pin. Take out the Lebara SIM, check it for physical damage, then reinsert it firmly in the correct orientation. Power on and wait 2 minutes.
Use a dry, lint-free cloth to gently wipe the gold contacts on the SIM card. Oxidisation and dust on the contacts are a common cause of intermittent SIM detection failure.
If your Google Pixel has a dual SIM slot, move the Lebara SIM to the other slot. This tests whether the original slot has a hardware fault.
Insert a different SIM into your Google Pixel. If the other SIM is detected, the problem is with your Lebara SIM card — request a free replacement from Lebara on 5588 (free from Lebara).
Insert your Lebara SIM into another device. If it is not detected there either, the SIM has failed and needs replacement. Call 5588 (free from Lebara) to arrange a free replacement SIM.
Go to Settings → About Phone → System Updates. Install any pending updates — firmware updates sometimes include fixes for SIM detection issues.
Go to Settings → System → Reset options → Reset Wi-Fi, mobile & Bluetooth. This clears all network state and forces your Google Pixel to re-detect the Lebara SIM from scratch. Restart after resetting.
Common Causes of This Issue on Lebara
| Cause | Likelihood | Fix |
|---|---|---|
| SIM not seated | High | Remove and reinsert |
| Dirty contacts | Medium | Clean with dry cloth |
| Failed SIM | High | Request replacement from carrier |
Frequently Asked Questions
Why does my Google Pixel say No SIM with Lebara?
No SIM detected usually means the SIM is not seated correctly, the contacts are dirty, or the SIM has failed. Start by powering off, removing and reinserting the SIM. If the problem persists, test the Lebara SIM in another device to determine if the SIM or the Google Pixel is at fault.
How do I get a replacement Lebara SIM?
Contact Lebara on 5588 (free from Lebara) or visit a Lebara store. SIM replacements are usually free if your original SIM has failed. Your number and account transfer automatically to the new SIM within a few hours of activation.
Can a software update cause SIM not detected?
Yes — some firmware updates change modem driver settings that affect SIM detection. If the issue started after an update, try removing and reinserting the SIM after the update completes, or perform a network settings reset at Settings → System → Reset options → Reset Wi-Fi, mobile & Bluetooth.
Still having trouble? Contact Lebara support on 5588 (free from Lebara) or visit our contact page for further help.