Lebara PAC Code Not Working on Samsung
A PAC code from Lebara lets you keep your number when switching networks. Under Ofcom rules Lebara must issue it instantly when you text PAC to 65075. This guide explains what to do if the code is refused, delayed or rejected by your new provider.
- How PAC codes work
- Step-by-step solution
- Common causes
- Frequently asked questions
Resolving Lebara PAC Code Issues on Samsung
Text PAC to 65075 from your Lebara SIM. Under Ofcom rules, Lebara must respond instantly with your 9-character code (3 letters + 6 numbers). Do not call — the text message method is mandatory.
A valid PAC code is exactly 9 characters: 3 letters followed by 6 numbers (example: ABC123456). If you received a different format, text PAC to 65075 again.
PAC codes expire after exactly 30 days. Submit your code to the new provider before expiry. If it has expired, text PAC to 65075 to receive a fresh code at no charge.
PAC codes cannot be issued if your Lebara account has an outstanding balance or a bar. Log into the Lebara app to check. Pay any balance, then text PAC to 65075 again.
Contact your new provider's porting team directly. Rejections are usually caused by a name mismatch or the code being submitted too close to expiry. Request re-submission.
If Lebara does not send the PAC code within 5 minutes, call 5588 (free from Lebara). Under Ofcom rules, failure to provide the code promptly is a breach — you can escalate to Ofcom if needed.
Common Causes of This Issue on Lebara
| Cause | Likelihood | Fix |
|---|---|---|
| Code expired (>30 days) | High | Request new PAC via 65075 |
| Name mismatch | Medium | Verify account name with carrier |
| Outstanding balance | High | Clear balance, then request PAC |
Frequently Asked Questions
How do I get my Lebara PAC code?
Text PAC to 65075 from your Lebara SIM. Under Ofcom regulation, Lebara must provide the PAC code instantly — within seconds. The code will arrive by text message as a 9-character code in the format ABC123456.
Can Lebara refuse to give a PAC code?
Under Ofcom rules, Lebara cannot refuse a PAC code request. They must provide it instantly when you text PAC to 65075. If Lebara delays or refuses, you can report this to Ofcom as a breach of the porting regulations.
What happens to my Lebara number after I use the PAC code?
Your Lebara number transfers to your new provider on the date you specify when submitting the PAC code. Your Lebara SIM stops working on that date. The transfer takes 1 working day and usually completes overnight.
Still having trouble? Contact Lebara support on 5588 (free from Lebara) or visit our contact page for further help.