iD Mobile PAC Code Not Working on Samsung
A PAC code from iD Mobile lets you keep your number when switching networks. Under Ofcom rules iD Mobile must issue it instantly when you text PAC to 65075. This guide explains what to do if the code is refused, delayed or rejected by your new provider.
- How PAC codes work
- Step-by-step solution
- Common causes
- Frequently asked questions
Resolving iD Mobile PAC Code Issues on Samsung
Text PAC to 65075 from your iD Mobile SIM. Under Ofcom rules, iD Mobile must respond instantly with your 9-character code (3 letters + 6 numbers). Do not call — the text message method is mandatory.
A valid PAC code is exactly 9 characters: 3 letters followed by 6 numbers (example: ABC123456). If you received a different format, text PAC to 65075 again.
PAC codes expire after exactly 30 days. Submit your code to the new provider before expiry. If it has expired, text PAC to 65075 to receive a fresh code at no charge.
PAC codes cannot be issued if your iD Mobile account has an outstanding balance or a bar. Log into the iD Mobile app to check. Pay any balance, then text PAC to 65075 again.
Contact your new provider's porting team directly. Rejections are usually caused by a name mismatch or the code being submitted too close to expiry. Request re-submission.
If iD Mobile does not send the PAC code within 5 minutes, call 7777 (from iD Mobile). Under Ofcom rules, failure to provide the code promptly is a breach — you can escalate to Ofcom if needed.
Common Causes of This Issue on iD Mobile
| Cause | Likelihood | Fix |
|---|---|---|
| Code expired (>30 days) | High | Request new PAC via 65075 |
| Name mismatch | Medium | Verify account name with carrier |
| Outstanding balance | High | Clear balance, then request PAC |
Frequently Asked Questions
How do I get my iD Mobile PAC code?
Text PAC to 65075 from your iD Mobile SIM. Under Ofcom regulation, iD Mobile must provide the PAC code instantly — within seconds. The code will arrive by text message as a 9-character code in the format ABC123456.
Can iD Mobile refuse to give a PAC code?
Under Ofcom rules, iD Mobile cannot refuse a PAC code request. They must provide it instantly when you text PAC to 65075. If iD Mobile delays or refuses, you can report this to Ofcom as a breach of the porting regulations.
What happens to my iD Mobile number after I use the PAC code?
Your iD Mobile number transfers to your new provider on the date you specify when submitting the PAC code. Your iD Mobile SIM stops working on that date. The transfer takes 1 working day and usually completes overnight.
Still having trouble? Contact iD Mobile support on 7777 (from iD Mobile) or visit our contact page for further help.