Contact TelecomUltra

Have a question about one of our guides, spotted an error, or want to suggest a topic? We welcome all feedback and questions from our readers.

Get in Touch

You can reach the TelecomUltra team by email at: hello@telecomultra.com

We aim to respond to all enquiries within 2 working days (Monday to Friday, excluding UK public holidays).

What to Include

To help us respond quickly, please include the following in your message:

Your mobile network (e.g. EE, O2, Vodafone, giffgaff)
Your device type (e.g. Samsung Galaxy S24, iPhone 15, Google Pixel 8)
A brief description of the problem you are experiencing
The guide you were reading, if applicable

Content and Advertising Enquiries

For editorial questions, content corrections, or advertising enquiries, please use the same email address above and include "Editorial" or "Advertising" in your subject line.

Frequently Contacted About

My APN settings are not saving

APN settings may fail to save if another profile is conflicting. Try deleting all existing APN entries first, then create a fresh one. On Samsung, use the three-dot menu to reset APNs to default before adding new values. See our APN Settings guides for full instructions.

My PAC code is not working

PAC codes expire after 30 days. If yours is not being accepted by your new provider, text PAC to 65075 on your current network to get a fresh code, then provide it to your new carrier within 24 hours. See our PAC Code guides for full help.

I have found an error in a guide

We take accuracy seriously. If you have spotted an incorrect APN value, wrong network code, or outdated information, please email us with the guide URL and the correction. We review and update guides within 48 hours of a verified correction being reported.

Response time: We aim to reply within 2 working days. For urgent network issues, please contact your mobile provider directly as they have access to your account details.