Tesco Mobile WiFi Calling Not Showing on Samsung Galaxy
What this means: Tesco Mobile WiFi Calling Not Showing on Samsung Galaxy means this feature is not working correctly. Follow the steps below to diagnose and fix the issue on your Samsung Galaxy with Tesco Mobile.
- Confirm your carrier plan supports Wi-Fi Calling
- Enable Wi-Fi Calling in Phone or Mobile Network settings
- Some carriers require activation via app or account portal
- Ensure you are on a stable Wi-Fi connection (min 1 Mbps)
ℹ️ About Tesco Mobile — Wi-Fi Calling Not Showing
Tesco Mobile operates on the O2 MVNO. Tesco Mobile runs on O2's network. One of the UK's most affordable networks for data.
Known Samsung Galaxy considerations: APN is "prepaydata" — older plans may use "payandgointernetO2". Check your plan in the Tesco Mobile app.
- Support number: 0345 301 4455 (from your Tesco Mobile SIM)
- Support page: https://www.tescomobile.com/help
- Network status: Check Tesco Mobile network status
Fix Tesco Mobile WiFi Calling on Samsung Galaxy
Check device settings
Go to Settings → Connections → Mobile networks and verify all settings are correct.
Toggle Airplane mode
Enable Airplane mode for 30 seconds then disable — resets network connection.
Restart device
Power off completely, wait 10 seconds, power back on.
Reinsert SIM
Remove and reinsert the SIM card to refresh network registration.
Check APN settings
Go to Settings → Connections → Mobile networks → Access Point Names and confirm APN is set to prepay.tesco-mobile.co.uk.
Reset network settings
Go to Settings → General management → Reset → Reset network settings to clear corrupt network configuration.
Update software
Go to Settings → Software update and install any pending updates.
Contact Tesco Mobile
Call Tesco Mobile on 4464 if issue persists after all steps above.
⚡ Tesco Mobile APN Settings Reference
| Setting | Value |
|---|---|
| APN | prepay.tesco-mobile.co.uk |
| Username | user |
| Password | pass |
| MMSC | http://mmsc.mediamessaging.co.uk:8002 |
| Tesco Mobile Support | 4464 |
Frequently Asked Questions
What is the best way to fix WiFi Calling Not Showing on Samsung Galaxy?
Start by toggling Airplane mode, then restarting the device. If that doesn't work, check the APN at Settings → Connections → Mobile networks → Access Point Names — confirm it is set to prepay.tesco-mobile.co.uk. If still failing, reset network settings and contact Tesco Mobile on 4464.
Do I need to contact Tesco Mobile to fix this?
Most WiFi Calling Not Showing issues on Samsung Galaxy can be resolved by following the steps above without contacting Tesco Mobile. If the problem persists after all steps, call Tesco Mobile on 4464 — they can check for account-level or network-side issues.
Will a network reset help with Tesco Mobile on Samsung Galaxy?
Yes — a network reset at Settings → General management → Reset → Reset network settings clears corrupted APN settings and network configurations. Remember to note your Wi-Fi passwords first as they will be cleared. Re-enter the Tesco Mobile APN (value: prepay.tesco-mobile.co.uk) after the reset.
📞 When to Call Tesco Mobile
If all steps above have not resolved the issue, call Tesco Mobile on 4464 (free from Tesco Mobile). Ask them to check data provisioning, account status, and any local network events.