iD Mobile Voicemail Not Working on Samsung
iD Mobile voicemail works via a call divert. If it has stopped, the divert has likely been cleared. This guide explains how to restore iD Mobile voicemail on your Samsung, set your PIN and access messages by calling iD Mobile app.
- Restore voicemail divert
- Step-by-step fix
- Common causes
- Frequently asked questions
- Call your voicemail number directly to check it is set up
- Confirm voicemail number is stored correctly
- Check if call forwarding is incorrectly redirecting calls
- Reset voicemail via carrier settings or customer service
ℹ️ About iD Mobile — Voicemail Not Working
iD Mobile operates on the Three MVNO. iD Mobile is sold exclusively through Currys/PC World. APN is simply "id" — one of the shortest in the UK.
Known Samsung Galaxy considerations: Wi-Fi Calling must be enabled in the iD Mobile app before it appears on your device. eSIM requires QR code from the app.
- Support number: 7777 (from your iD Mobile SIM)
- Support page: https://www.idmobile.co.uk/help-and-support
- Network status: Check iD Mobile network status
Restoring iD Mobile Voicemail on Samsung
Call 123 from your iD Mobile SIM. If the call connects and asks for a PIN, voicemail is working but the divert may need restoring. If the call fails, proceed to the next step.
Dial **61*123*11*30# from your Samsung phone dialler and press Call. This re-enables the voicemail divert for unanswered calls on iD Mobile.
Dial **67*123*11*30# (busy) and **62*123*11*30# (phone off/no signal). This restores voicemail when your Samsung is unavailable on iD Mobile.
If voicemail asks for a PIN you do not know, call 7777 (from iD Mobile) to reset it. iD Mobile will verify your identity before resetting the voicemail PIN on your account.
The iD Mobile app or Visual Voicemail feature on your Samsung may give direct access to messages without a PIN. Check your iD Mobile app for a voicemail or messages tab.
If using codes, ensure the voicemail number is in full UK format. Some Samsung models require a + prefix: +44 followed by your own mobile number without the leading 0 instead of 0 or just 123.
If voicemail has never worked or was recently lost after a plan change, call 7777 (from iD Mobile). iD Mobile may need to re-provision the voicemail service on your account.
Common Causes of This Issue on iD Mobile
| Cause | Likelihood | Fix |
|---|---|---|
| Divert cleared | High | Re-enable with dial code |
| Wrong voicemail number | Medium | Use correct number for carrier |
| PIN locked | Medium | Reset PIN via support |
Frequently Asked Questions
What is the iD Mobile voicemail number?
The iD Mobile voicemail access number is 123. Dial this from your iD Mobile SIM to check messages. If calling from abroad, dial the full international format: +44 followed by the number without the leading zero.
How do I set up voicemail on iD Mobile?
Dial 123 from your Samsung and follow the recorded prompts to set your PIN and record a personal greeting. If voicemail is not set up, callers will hear a default iD Mobile greeting. You only need to do this once.
Why has iD Mobile voicemail stopped working?
Voicemail on iD Mobile works via a call divert. If the divert was cleared — by a network reset, SIM swap, or firmware update — voicemail calls will ring indefinitely instead of going to the mailbox. Re-enable using dial code **61*123*11*30# on your Samsung.
Still having trouble? Contact iD Mobile support on 7777 (from iD Mobile) or visit our contact page for further help.