iD Mobile Network Reset Guide on iPhone
Resetting network settings on your iPhone clears all iD Mobile mobile network data — including APN, saved Wi-Fi passwords and Bluetooth pairings — and forces a clean reconnect to iD Mobile. This guide explains when to do it and exactly how to perform it on iPhone.
- What resets does
- Step-by-step reset
- After the reset
- Frequently asked questions
- Back up Wi-Fi passwords before resetting
- Go to Settings → General/System → Reset → Network Settings
- Re-enter APN and Wi-Fi credentials after reset
- Test mobile data, Wi-Fi and Bluetooth after reset
ℹ️ About iD Mobile — Network Reset Guide
iD Mobile operates on the Three MVNO. iD Mobile is sold exclusively through Currys/PC World. APN is simply "id" — one of the shortest in the UK.
Known iPhone considerations: Wi-Fi Calling must be enabled in the iD Mobile app before it appears on your device. eSIM requires QR code from the app.
- Support number: 7777 (from your iD Mobile SIM)
- Support page: https://www.idmobile.co.uk/help-and-support
- Network status: Check iD Mobile network status
Network Reset on iPhone for iD Mobile
A network reset on iPhone removes all saved Wi-Fi passwords, Bluetooth pairings, APN settings, and VPN configurations. It does NOT delete photos, apps, or personal data. It forces iD Mobile to re-provision your network settings.
Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings and confirm. Your iPhone will restart automatically. This process takes 30–60 seconds.
After restart, allow 3–5 minutes for your iD Mobile SIM to re-register on the network. Mobile data, calls and texts should restore automatically.
After a network reset, verify APN settings at Settings → Mobile Service → Mobile Data Network. If the iD Mobile APN profile was cleared, add it manually: APN: id.
Network reset removes all saved Wi-Fi passwords. You will need to reconnect to your home and other saved networks manually and re-enter passwords.
Test iD Mobile mobile data by opening a browser. Test calls by making a test call. Test SMS by sending a text. If any feature fails, proceed to individual fix guides.
If network reset does not resolve your issue, call 7777 (from iD Mobile). Persistent problems after a network reset usually require iD Mobile to resend provisioning or replace your SIM.
Common Causes of This Issue on iD Mobile
| Cause | Likelihood | Fix |
|---|---|---|
| Corrupt network profile | High | Reset resolves this |
| Wrong APN after update | High | Re-enter after reset |
| Outdated carrier settings | Medium | Update carrier settings first |
Frequently Asked Questions
Does resetting network settings delete data on iPhone?
No — a network reset on iPhone only removes network-related settings: Wi-Fi passwords, Bluetooth pairings, APN configurations and VPN settings. All photos, apps, contacts, messages and personal data remain completely untouched.
How long does a iD Mobile network reset take?
The reset process on iPhone takes 30–60 seconds and involves an automatic restart. After restarting, allow 3–5 minutes for your iD Mobile SIM to re-register on the network. Mobile data, calls and texts should restore automatically without any additional steps.
Will I need to re-enter iD Mobile APN settings after a network reset?
Possibly — a network reset may clear custom APN settings. After resetting, go to Settings → Mobile Service → Mobile Data Network and verify the iD Mobile APN profile reads: APN: id. If the profile was cleared, add it manually using the iD Mobile APN values.
Still having trouble? Contact iD Mobile support on 7777 (from iD Mobile) or visit our contact page for further help.