EE Voicemail Not Working on Motorola
EE voicemail works via a call divert. If it has stopped, the divert has likely been cleared. This guide explains how to restore EE voicemail on your Motorola, set your PIN and access messages by calling 123.
- Restore voicemail divert
- Step-by-step fix
- Common causes
- Frequently asked questions
- Call your voicemail number directly to check it is set up
- Confirm voicemail number is stored correctly
- Check if call forwarding is incorrectly redirecting calls
- Reset voicemail via carrier settings or customer service
ℹ️ About EE — Voicemail Not Working
EE operates on the EE (own network). EE has the UK's largest 4G and 5G network with 99% population coverage.
Known Motorola considerations: APN username and password required on some Android devices. 5G requires a 5G-enabled plan.
- Support number: 150 (from your EE SIM)
- Support page: https://support.ee.co.uk
- Network status: Check EE network status
Restoring EE Voicemail on Motorola
Call 222 from your EE SIM. If the call connects and asks for a PIN, voicemail is working but the divert may need restoring. If the call fails, proceed to the next step.
Dial **61*07953222222*11*30# from your Motorola phone dialler and press Call. This re-enables the voicemail divert for unanswered calls on EE.
Dial **67*07953222222*11*30# (busy) and **62*07953222222*11*30# (phone off/no signal). This restores voicemail when your Motorola is unavailable on EE.
If voicemail asks for a PIN you do not know, call 150 (free from EE mobile) to reset it. EE will verify your identity before resetting the voicemail PIN on your account.
The EE app or Visual Voicemail feature on your Motorola may give direct access to messages without a PIN. Check your EE app for a voicemail or messages tab.
If using codes, ensure the voicemail number is in full UK format. Some Motorola models require a + prefix: +44123 instead of 0 or just 123.
If voicemail has never worked or was recently lost after a plan change, call 150 (free from EE mobile). EE may need to re-provision the voicemail service on your account.
Common Causes of This Issue on EE
| Cause | Likelihood | Fix |
|---|---|---|
| Divert cleared | High | Re-enable with dial code |
| Wrong voicemail number | Medium | Use correct number for carrier |
| PIN locked | Medium | Reset PIN via support |
Frequently Asked Questions
What is the EE voicemail number?
The EE voicemail access number is 123. Dial this from your EE SIM to check messages. If calling from abroad, dial the full international format: +44 followed by the number without the leading zero.
How do I set up voicemail on EE?
Dial 222 from your Motorola and follow the recorded prompts to set your PIN and record a personal greeting. If voicemail is not set up, callers will hear a default EE greeting. You only need to do this once.
Why has EE voicemail stopped working?
Voicemail on EE works via a call divert. If the divert was cleared — by a network reset, SIM swap, or firmware update — voicemail calls will ring indefinitely instead of going to the mailbox. Re-enable using dial code **61*07953222222*11*30# on your Motorola.
Still having trouble? Contact EE support on 150 (free from EE mobile) or visit our contact page for further help.