EE Network Reset Guide on OnePlus
Resetting network settings on your OnePlus clears all EE mobile network data — including APN, saved Wi-Fi passwords and Bluetooth pairings — and forces a clean reconnect to EE. This guide explains when to do it and exactly how to perform it on OnePlus.
- What resets does
- Step-by-step reset
- After the reset
- Frequently asked questions
- Back up Wi-Fi passwords before resetting
- Go to Settings → General/System → Reset → Network Settings
- Re-enter APN and Wi-Fi credentials after reset
- Test mobile data, Wi-Fi and Bluetooth after reset
ℹ️ About EE — Network Reset Guide
EE operates on the EE (own network). EE has the UK's largest 4G and 5G network with 99% population coverage.
Known OnePlus considerations: APN username and password required on some Android devices. 5G requires a 5G-enabled plan.
- Support number: 150 (from your EE SIM)
- Support page: https://support.ee.co.uk
- Network status: Check EE network status
Network Reset on OnePlus for EE
A network reset on OnePlus removes all saved Wi-Fi passwords, Bluetooth pairings, APN settings, and VPN configurations. It does NOT delete photos, apps, or personal data. It forces EE to re-provision your network settings.
Go to Settings → System → Reset options → Reset Wi-Fi, mobile & Bluetooth and confirm. Your OnePlus will restart automatically. This process takes 30–60 seconds.
After restart, allow 3–5 minutes for your EE SIM to re-register on the network. Mobile data, calls and texts should restore automatically.
After a network reset, verify APN settings at Settings → Wi-Fi & network → SIM & network → Access point names. If the EE APN profile was cleared, add it manually: APN: everywhere.
Network reset removes all saved Wi-Fi passwords. You will need to reconnect to your home and other saved networks manually and re-enter passwords.
Test EE mobile data by opening a browser. Test calls by making a test call. Test SMS by sending a text. If any feature fails, proceed to individual fix guides.
If network reset does not resolve your issue, call 150 (free from EE mobile). Persistent problems after a network reset usually require EE to resend provisioning or replace your SIM.
Common Causes of This Issue on EE
| Cause | Likelihood | Fix |
|---|---|---|
| Corrupt network profile | High | Reset resolves this |
| Wrong APN after update | High | Re-enter after reset |
| Outdated carrier settings | Medium | Update carrier settings first |
Frequently Asked Questions
Does resetting network settings delete data on OnePlus?
No — a network reset on OnePlus only removes network-related settings: Wi-Fi passwords, Bluetooth pairings, APN configurations and VPN settings. All photos, apps, contacts, messages and personal data remain completely untouched.
How long does a EE network reset take?
The reset process on OnePlus takes 30–60 seconds and involves an automatic restart. After restarting, allow 3–5 minutes for your EE SIM to re-register on the network. Mobile data, calls and texts should restore automatically without any additional steps.
Will I need to re-enter EE APN settings after a network reset?
Possibly — a network reset may clear custom APN settings. After resetting, go to Settings → Wi-Fi & network → SIM & network → Access point names and verify the EE APN profile reads: APN: everywhere. If the profile was cleared, add it manually using the EE APN values.
Still having trouble? Contact EE support on 150 (free from EE mobile) or visit our contact page for further help.